Mortgage Broker Assistant

About the job:

This is a part-time casual on-site role at our Fulham Office. As a Mortgage Broker Assistant/ Administrator, you will use state of the art technology to assist our brokers with loan applications from end to end. You will liaise with our brokers, banks and clients to ensure an excellent customer experience every time whilst servicing our existing clients.
 
About Us:
Henley Home Loans is an established and Multi-Award Winning Boutique Brokerage dedicated to providing unparalleled finance solutions to Australians.
 
Established in 2002 on the principles of excellence, customer service and building lasting relationships, Henley Home Loans fosters a collaborative and team-oriented environment where employee development and career growth are paramount. Our high-performance culture celebrates successes and emphasises a positive attitude towards achieving goals. With a focus on client satisfaction and seamless experiences, we provide all the state-of-the-art technology that you need to succeed.

Tasks and Responsibilities:

Operating the reception desk
Managing Appointments and the office diary
Data Entry
Servicing Existing Customers
Letters and emails and Invoicing
Scanning and Filing
Managing our CRM to ensure efficient workflow
Liaising with the brokers, banks and clients
Updating clients
Chasing outstanding documents
 
To be successful in this role you will need:

Excellent computer skills
Proficiency in MS Office and Outlook, (CRM and XERO knowledge an advantage)
Excellent communication and customer service skills
Fluent in English, both written and verbal
Reliable and punctual
A happy, healthy and motivated person
Good time management skills
Attention to detail
A 'can do' positive attitude
Australian citizenship or permanent residency status
 
Applications close Sunday 8th March 2026
 
Please send your resume and a cover letter to the Managing Director at evan@henleyhomeloans.com.au