If your world is spiralling, we’re here to help. 
AUSA Student Care staff provide advice, support and advocacy on a range of University related matters. We pride ourselves on being informed, insightful, practical, and independent from the University. You can count on us for support that’s clear, grounded and trustworthy. 

These matters can include but are not limited to the following: 

Academic 

  • Unsatisfactory academic progress/preclusion 

  • Student grievances and appeals 

  • Variation to assessment procedures 

  • Academic integrity breaches e.g. plagiarism, collusion, contract cheating 

  • Re-mark and assessment matters 

  • Appeal of final grades 

  • Delivery of teaching and learning 

  • HDR candidature support (progress reviews and milestones / supervision matters) 

Administrative 

  • Amendment to enrolment (retrospective withdraw not fail & fee refunds and remissions) 

  • Enrolments/restrictions  

  • Graduations 

Behaviour and Conduct 

  • Support for students who need to access or respond to the University’s safer campus community reporting process, or misconduct rules.  

  • Additionally, we are available to provide information, referral and advocacy with external agencies. 

Student Care staff include Education and Welfare Officers (EWOs) and Advocates, both with extensive experience with supporting students to understand navigate and advocate in University systems and processes and refer to appropiate external agencies when a matter is outside of our direct scope of practice.

Our role is to provide information and support in University policies and procedures. We will always respect a student’s right to how they apply this advice. Basically, if things aren’t going to plan, we’re here to help you make a new one. 

Appointments & Contact Details 

Appointments are preferred and offered in person, by phone or online, noting some enquires can be addressed by email. We are open 9am to 5pm each weekday (Adelaide Time).

Phone (08) 8313 5430 OR email  ausa.studentcare@adelaide.edu.au 
To assist our team please provide the following information when booking an appointment: 

  • Your full name and AU Student ID number?

  • Your AU email address  *Note this is preferred for communication with our team 

  • A contact phone number

  • Preferred day and time for an appointment  

  • Preference of online OR in person appointment at the Student Care Offices

  • Brief outline of the issue you are seeking assistance with

  • Attach documents or relevant files

All information provided to Student Care is confidential and shared only with agreement from the student.